Refund & Cancellation Policy

1. Policy Objective

At Upmark Digital Marketing Institute, significant resources are allocated toward faculty scheduling, batch planning, learning materials, classroom arrangements, and student onboarding. This policy is designed to ensure transparency and fairness for both the institute and its students.

By completing the admission process and paying the course fee, the student confirms that they have read, understood, and agreed to this Refund & Cancellation Policy.

2. Cancellation Before the Course Begins

A student who wishes to cancel their admission before the official commencement of the batch may request cancellation.

Subject to verification by the institute:

• The admission may be cancelled.
• The course fee paid by the student will be refunded.
• Any non-refundable charges already incurred by the institute (such as payment gateway charges, processing fees, or government taxes, where applicable) may be deducted before processing the refund.

The cancellation request must be submitted in writing through the institute's official communication channels before the batch start date.

3. Refund After the Course Starts

Once the batch has officially commenced, no refund will be provided under any circumstances.

This policy applies regardless of the reason, including but not limited to:

• Change of mind
• Personal reasons
• Health issues
• Job commitments
• Academic commitments
• Family circumstances
• Relocation
• Financial difficulties
• Schedule conflicts
• Lack of attendance
• Partial course completion
• Dissatisfaction after attending classes
• Non-usage of course access or learning resources

The institute follows a strict no-refund policy after the commencement of classes.

4. Non-Transferable Admission

Admission is personal to the enrolled student.

Course admission, seat reservation, and course fees cannot be transferred to another individual without prior written approval from the institute.

5. Batch Change

Requests to change batches may be considered solely at the discretion of the institute and are subject to:

• Seat availability
• Faculty availability
• Administrative approval
• Academic feasibility

Approval of a batch transfer does not entitle the student to any refund.

6. No Refund for Absence

Students remain responsible for attending scheduled classes.

No refund, credit, or compensation will be provided if a student:

• Misses classes.
• Stops attending.
• Chooses not to continue.
• Fails to complete assignments.
• Does not utilize the learning resources made available.

7. Domain, Hosting & Third-Party Services

Where students purchase:

• Domain names
• Web hosting
• Premium AI tools
• Third-party software
• Premium plugins
• External subscriptions

These purchases are made directly by the student and are not included in the course fee unless specifically stated.

Upmark is not responsible for refunds relating to third-party products or services.

8. Recorded Content & Digital Resources

Where digital resources, recordings, downloadable materials, or LMS access are provided, access to these resources does not create eligibility for a refund after the course has commenced.

9. Institute Cancellation

If Upmark Digital Marketing Institute cancels a batch before it begins and is unable to offer an alternative batch within a reasonable period, eligible students may choose either:

• A full refund of the course fee paid, or
• Transfer to the next available batch.

10. Refund Processing (Applicable Only for Eligible Pre-Start Cancellations)

Approved refunds will normally be processed through the original payment method within a reasonable processing period after verification and approval by the institute.

The student may be required to submit:

• Admission details
• Payment receipt
• Written cancellation request
• Bank account details (if applicable)

11. Exceptional Requests

The institute may review exceptional situations on a case-by-case basis. However, such review does not create any obligation to provide a refund after the commencement of the course.

Any decision made by the institute shall be final.

12. Acceptance of Policy

By completing admission and making payment, the student acknowledges that they:

• Have read this Refund & Cancellation Policy.
• Understand the institute's refund terms.
• Accept the no-refund policy after the course commencement date.
• Agree to comply with all institute policies.

Contact for Cancellation Requests

For admission cancellation requests before the commencement of classes, students should contact the official admissions team through the institute's authorized communication channels.

Email: info@upmark.in

Phone: +91 83206 99679